Return & Refund Policy

At Absorbing, we strive to ensure that you are completely satisfied with your purchase. This Return & Refund Policy explains the process for returns, exchanges, and refunds when shopping on our website.

1. Eligibility for Returns and Exchanges

• Products must be returned within 7 days from the date of delivery.
• Items must be unused, unwashed, and in their original packaging with all tags attached.
• Only products purchased directly from www.absorbing.in are eligible for returns or exchanges.

Note: Some products such as lingerie, intimate wear, and sale items may not be eligible for return or exchange due to hygiene reasons.

2. Unboxing Video Requirement

Customers are strongly advised to record a clear unboxing video at the time of opening the package, starting from the sealed condition of the parcel.

• The unboxing video acts as proof in case of damaged, defective, missing, or incorrect products.
• Requests related to damage, wrong product, or missing items may not be accepted without an unboxing video.
• The video helps us verify issues faster and ensures a smooth and hassle-free resolution for the customer.

Please ensure the video is uncut, continuous, and clearly shows the shipping label, sealed package, and the product inside.

Important Note:
Recording an unboxing video is mandatory to raise any request related to damaged, defective, missing, or incorrect products. Requests submitted without a clear and continuous unboxing video may not be eligible for replacement or refund.

3. Initiating a Return or Exchange

To initiate a return or exchange, please contact our customer support team with your order number, product details, and the reason for return or exchange.

Email: support@absorbing.in
Phone: +91-991-165-9419

4. Return Process

• Once your return request is approved, return instructions will be shared with you.
• Customers are responsible for safe and secure packaging of the product.
• Products must be returned using the courier method specified by Absorbing.

5. Refunds

• Refunds are processed within 7–10 business days after the returned product passes quality inspection. Delays due to bank processing or public holidays may occur.
• Refunds are issued to the original payment method.
• Shipping charges, if any, are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

• All exchanges are subject to product availability.
• If the requested product is unavailable, a refund may be issued instead.
• Any price difference during exchange will be billed or refunded accordingly.

7. Exchange Size / Color / Fabric Responsibility

If an exchange is requested due to size issues, color preference, fabric feel, or personal choice, the responsibility lies with the customer. In such cases, a ₹99 exchange handling fee will be applicable.

If the exchange is required due to an error from Absorbing, such as receiving the wrong size, wrong color, or incorrect product, the exchange will be processed free of cost, including pickup and re-delivery.

Exchanges are allowed only once per order.

8. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund after verification.

9. Refunds on Discounted Orders & Partial Returns

Some orders include discounts based on the number of items purchased. If any item is returned from such an order:

• The discount will be recalculated based on the remaining items.
• The refund amount will reflect the updated discounted total.
• Partial returns are allowed and refunds are calculated proportionately.
• Shipping is free and does not affect refund calculations.

10. Clarification on Discounts on Sale Items

Discounts applied on sale, clearance, or promotional items are final. Refunds for such items will be processed based on the actual amount paid, and promotional benefits will not be reinstated.

11. Customer Responsibilities on Return

Customers must ensure returned products are properly packed and protected. Items damaged due to poor packaging or misuse may be rejected or may qualify for a partial or no refund after inspection.

12. Escalation / Grievance Redressal

If you are not satisfied with the resolution provided by customer support, you may escalate your concern to our Grievance Redressal Officer.

Email: grievance@absorbing.in
Resolution timeline: 3–5 business days

13. Policy Updates

Absorbing reserves the right to update this policy at any time. Customers are encouraged to review this page periodically.

14. Contact Us

Email: support@absorbing.in
Phone: +91-991-165-9419
Website: www.absorbing.in

Support Hours:
All queries will be solved between Monday–Saturday, 10:00 AM – 6:00 PM. Any pending queries will be solved on priority the next working day.

By shopping on Absorbing, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.